Terms of service

Last updated 22 October 2026.

These terms apply to your use of droveandember.com.au and to anything you order from us. In these terms, "we", "us" and "our" mean Drove & Ember, ABN 57 699 864 009, registered in Victoria, Australia.

By placing an order you agree to these terms. Please read them alongside our Refund and Returns Policy, Shipping Policy and Privacy Policy, which form part of them.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where we are permitted to limit our liability, we limit it to resupplying the goods or paying the cost of resupply.

Founders 500 pre-orders

The Founders 500 is a limited run of 500 individually numbered boards, sold by pre-order before production.

• A pre-order is a completed sale. You pay the $169 Founders price in full when you order, and there is nothing further to pay.
• Delivery dates are estimates, not guarantees. We will keep you updated by email as the stock date firms up.
• You can cancel any time before your board ships for a full refund. See the Refund and Returns Policy.
• If we cannot supply your board, or we cancel the run, we will refund you in full.
• Pre-orders may request an edition number from 1 to 500. Numbers are allocated in order of purchase, and if your number is already taken we will offer you the nearest available one. Orders without a request are allocated a number by us. No number is issued more than once.

Orders, pricing and payment

All prices are in Australian dollars and include GST where it applies. We try to keep the site accurate, but if a product is listed at the wrong price or with a clear error, we may cancel the order and refund you in full rather than supply at that price. We will tell you before we do.

We may decline or cancel an order, for example where we cannot verify payment details or where we suspect fraud.

Product descriptions

The Bedrock is made from natural timber and stainless steel. Grain, colour and finish vary from board to board, and photographs on this site are a guide rather than an exact match for the board you receive. Some images on the site are renders or illustrations of the product rather than photographs of a finished unit.

Statements about durability describe how the board is built and how it is expected to perform with reasonable care. They are not a separate warranty. Your protection is the Australian Consumer Law guarantees described above.

Care and use

The Bedrock's cutting surface is 316 stainless steel; the acacia surround is food-safe timber. Hand wash the whole board and keep it out of the dishwasher. Re-oiling the timber isn't required, the steel does the work, but an occasional oil (roughly once a year) will keep the timber's finish looking its best. Damage caused by misuse, dishwasher use, or leaving the board submerged or exposed to extreme heat is not a fault in the product.

Our content

The Drove & Ember name, logo, product names, photographs and site copy belong to us. You may not copy or use them commercially without our written permission.

Privacy

We handle personal information in line with our Privacy Policy.

The 30 night guarantee

We offer a 30 night guarantee on boards bought through the Founders 500 run: use the board, and if it is not for you, return it within 30 nights of delivery for a refund of the purchase price, less payment processing fees, with return postage at your cost. The board must come back in good working order. Surface marks on the steel are expected and fine. The full conditions are in our Refund and Returns Policy.

This guarantee is offered voluntarily and in addition to your Australian Consumer Law rights. It does not limit them, and it is separate from your rights if a board is faulty.

Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published when you place it.

Governing law

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction.

Contact

Drove & Ember, ABN 57 699 864 009
Contact us