Refund policy
Last updated 22 October 2026.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. Everything below is in addition to them.
Founders 500 pre-orders
A Founders pre-order is payment in full: $169 for one board from the Founders 500 run, paid when you order.
You can cancel your pre-order any time before your board ships. Contact us and we will refund the full $169.
If we are unable to supply your board, or we cancel the run, we will refund you in full.
The 30 night guarantee
Use it. Prep on it. Take it away for a weekend. If The Bedrock turns out not to be for you, send it back within 30 nights of it arriving and we will refund the purchase price, less the payment processing fees charged to us on the original order.
This is not a look but don't touch return. We expect a board to come back used, and marks on the steel surface are not a problem, because that is exactly what the surface is for. What we need back is a board in good working order:
- the timber base, handle and feet sound and undamaged
- no cracks, deep gouges, burns, warping or water damage
- cleaned, and free of food residue or contamination
- returned with its Founders tag and original packaging
Return postage is at your cost, and the original shipping is not refunded. Contact us via our contact page before you send anything back so we can confirm the return address.
Boards returned under the guarantee are cleaned, checked and resold as clearly marked seconds. They do not go back out as new. A returned board keeps its original edition number, so no number is ever issued twice and no Founders board is ever sold as new twice.
The 30 night guarantee is something we offer on top of the law. It does not replace or limit your Australian Consumer Law rights, and it does not apply to a faulty board, which is covered below on better terms.
Faulty or damaged boards
If your board arrives damaged, or develops a fault, contact us with your order number and a photo.
Where there is a major failure you can choose a refund or a replacement. Where the failure is not major, we will repair or replace the board within a reasonable time. We pay return postage on faulty goods, and a refund for a faulty board is the full amount you paid, with no processing fees deducted.
Normal wear is not a fault. The 316 stainless surface will pick up light surface marks with real cutting use, and the acacia base will change colour and character over time. That is cosmetic, it is expected, and it is not a defect.
How to start a return
Contact us with your order number and what you would like to do. We will reply with return instructions. Refunds are issued to your original payment method, normally within five business days of us receiving the return.
Contact
Drove & Ember, ABN 57 699 864 009
Contact us